Shipping policy
Last updated: June 10, 2026
At Cresthill, we are committed to delivering your orders as efficiently and reliably as possible. This Shipping Policy outlines how we process, ship, and deliver your purchases.
Order Processing Time
All orders are processed within 2–3 business days after payment is successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays. If an order is placed during these periods, processing will begin on the next available business day.
In rare cases, processing times may be extended due to high order volumes, inventory verification, severe weather conditions, transportation disruptions, or other unforeseen circumstances. Any shipping delays caused by adverse weather or other factors beyond our control will be addressed once conditions stabilize and shipping operations resume.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is typically:
30–45 business days
Please note that delivery times are estimates only and may vary depending on destination, carrier operations, customs procedures (where applicable), weather conditions, and other external factors.
Shipping Rates
Shipping fees and free shipping eligibility may vary depending on the destination country or region.
The available shipping options for your location, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
A tracking number will be generated after shipment. To check the current status and location of your package, please visit:
Please allow several days for tracking information to become active after shipment.
Lost Packages
If your package appears to be lost in transit, please contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate the shipment and assist in resolving the issue. If necessary, a replacement shipment or other appropriate solution may be provided.
For assistance regarding lost packages, please contact:
Email: admin@cresthill.shop
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, delivery delays, failed deliveries, or additional shipping charges may occur. Please contact us immediately if you notice an error in your shipping information after placing an order.
Shipping Restrictions
Certain products may not be available for shipment to specific countries, regions, or jurisdictions due to carrier limitations or local regulations.
If we are unable to ship an item to your location, we will notify you as soon as possible and provide an appropriate resolution.
Contact Information
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Legal Representative: Stephanie Lenoir
Email: admin@cresthill.shop
Phone: +1 (870) 831-1495
Business Address: 219 W Jackson Ave, Monticello Arkansas 71655, United States