Refund policy
Last updated: April 3, 2026
Thank you for shopping with Cresthill. We are committed to providing a fair and reliable shopping experience. This Return and Refund Policy explains how returns and refunds are handled.
Please read this policy carefully before making a return request.
1. Returns
We offer a 30-day return window, which means you may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
- The item is in the same condition as received
- Unworn or unused, with original tags attached
- In original packaging
- Proof of purchase is required
2. How to Start a Return
To request a return, please contact us at:
Once your request is reviewed and approved, we will provide instructions on how and where to send your return. Returns sent without prior approval may not be accepted.
3. Return Address
Approved returns should be sent to:
219 W Jackson Ave, Monticello, Arkansas 71655, United States
4. Return Shipping Costs
- If the return is due to personal reasons (such as change of mind), the customer is responsible for return shipping costs.
- If the item arrives damaged, defective, or incorrect, we will cover return shipping or provide an appropriate solution.
5. Damaged or Incorrect Items
Please check your order upon arrival and contact us immediately if there is any issue, such as:
- The item is damaged
- The item is defective
- You received the wrong product
We will review the issue and work to resolve it as quickly as possible.
6. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products (such as beauty items)
- Hazardous materials, flammable liquids, or gases
The following items are also not eligible for return:
- Sale items
- Gift cards
7. Exchanges
We do not offer direct exchanges.
The fastest way to get a replacement item is to:
- Return the original item (if eligible)
- Once approved, place a new order
8. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact us.
9. European Union Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason.
To qualify:
- Items must be unused and in original packaging
- Proof of purchase is required
10. Contact Information
If you have any questions about returns or refunds, please contact us:
Email: admin@cresthill.shop
Legal Representative: Stephanie Lenoir
Phone: +1 870-308-6870
Business Address: 219 W Jackson Ave, Monticello Arkansas 71655, United States